To return a Agilitywear Ltd product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Non personalised items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: Personalised/Embroidered Items cannot be returned unless faulty or a mistake in the embroidery.No returns will be accepted after 14 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. HOWEVER please contact if you have an issue with an item and we will try to help in any way we can.
Faulty Items : If your item developes a fault please send photos via email and we will determine if a repair or replacement is suitable . Returns on any product must be within 12 months of purchase and sent back together with your receipt.
WHAT IS NOT ACCEPTED AS A RETURN
To make sure we handle every case the same and with fairness, we will not accept returns, or exchange items either in or out of guarantee that are damaged through:
- Normal wear and tear
- Burns to garments
- Rips/cuts in fabric
- Accidental damage
- Damage through improper use/care, abuse or neglect
- Clothing that has not been laundered as per the care instructions
- Repairs carried out by persons other than Agilitywear Ltd.
Please contact stating nature of fault and email any pictures and If we agree that the fault falls under the 12 month guarantee against manufacturing faults, then the item will be replaced or repaired free of charge. We will need proof of purchase to proceed with any claim. This can be a receipt, credit card statement or online order reference.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Agilitywear Ltd - Returns
2 Pine Walk